Terms & Condition

- Requests for particular rooms

Requests for particular rooms by room number can be made but are not guaranteed, although we will do our best.

- Airport Transfers

Transfer from the airport is provided free of charge, however, you must provide us with your flight arrival details at least 48 hours before arrival.

- Cancellation

We regret deposits are not refundable on cancellation of accommodation and cancellation within 3 days of arrival will be charged at 100% of the first night. We advise that you take out insurance to protect yourself against this risk.

- Payment of accounts

All major credit cards are accepted (Visa and Master Card) + 03% charge.

- Lost property

We cannot accept responsibility for any property lost at the hotel, all rooms are provided with Safe Deposit Box.

- The Tariff

The tariff is subject to review.

- Check in and Check out

Check in time is 2 PM and Check out time is 12 PM.

- Store Luggage

We have a safe luggage storage area incase of early arrival or late departure. FREE

- Bank Details

If you would like to book your room and pay for it, kindly find below the bank account details.

Name : Santana Hotels.
Acc No. :
Bank Name :
Bank Address :
SWFT Code :